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Date Posted: 04/29/2021

Customer Service Agent Health Insurance

Job description

Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group®?, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Customer Service Agent answering and solving problems related to healthcare. In this role, you will take inbound calls and assist our customers with managing their needs. You will have to navigate through various pages on your computer and add notes to the file.

We provide all the training you will need to be successful. After our paid training we will then coach and develop your skills to be a Customer Service ROCK STAR.

This is starting as a Work from Home position and with great attendance and performance may remain as such based on client needs.

Work with us and you'll enjoy:

• Full-time schedules (40 hours/week)



• $14.00/hour starting wage


• 100% paid training

• Full benefits package including medical, dental, vision, and life insurance

• Company-matched 401(k) retirement plan

• Paid time off (Starts accruing day one)

• Tuition reimbursement up to $5,250 annually (after just one year of employment)

• 100% paid college tuition through The University of Arizona Global Campus to earn the degree of your choice (after just one year of employment)

Required qualifications, skills and experience

Apply with us, if you possess:
  • At least 18 years old
  • Must have HS Diploma or GED
  • A typing speed of at least 30 wpm
  • Ability to troubleshoot basic and routine customer issues.
  • Excellent communication skills, both written and verbal
  • Basic computer skills


About SYKES

SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

EEO statement

EOE/Veteran/Disabled