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Date Posted: 05/19/2021

Remote: Tech Support Agent

Job description

At SYKESHome, we help people one caring interaction at a time - that includes you! Join us as a Technical Support Agent for SYKES, and you will work remotely from the comfort and convenience of your own home answering inbound calls, live chat, or emails. You will work on a team and assist customers and other team members with resolution of their customer requests. Additionally, you will:
  • Troubleshoot, test, resolve and escalate (where applicable) incidents with end users who contact Technical Support
  • Assist customers with operating system and browser issues, clearing cache and cookies
  • Assist with web site navigation, downloading files, pop-up blockers, security settings, and rebooting
  • Provide overall technical troubleshooting to pinpoint and resolve customer issues
Work with us and you'll enjoy:
  • Hourly pay starting at $11
  • 100% paid training
  • Full benefits package including medical, dental, vision, life insurance and company-matched retirement plan.
  • Refer a friend program that pays $150 for every referral with no limits.
  • Tuition reimbursement (after just one year of employment)
  • Paid time off
  • Opportunities for advancement and continued growth


Required qualifications, skills and experience

Apply with us if you possess:
  • The ability to provide excellent customer service and technical support by phone, chat and email with empathy and professionalism
  • Proficient and experienced PC skills with Microsoft office, using dual screens and toggling between multiple systems
  • High School Diploma or GED (minimum)
  • Hard-Wired internet connection with at least 5 mbps up and download speeds.
  • A standalone monitor to connect to the computer we will send you. This cannot be a laptop, all in one, or TV.
  • A computer (any type but not a phone) for your first week of training sessions and any technical troubleshooting.
  • USB corded headset, noise cancelling with a mute function.
  • A quiet distraction free home office area to work.


About SYKES

About SYKESHome

Location: Remote

SYKESHome is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfilment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting home-based career with SYKESHome!

EEO statement

EOE/Veteran/Disabled