Job descriptionGENERAL PURPOSE:
This position provides global systems oversight and support to Human Resources and has extensive knowledge of HR information systems, processes and functions. Acts as a liaison between HR and IT and be responsible for analyzing and understanding the company's HRIS strategic and tactical needs and for designing, recommending and implementing the appropriate solutions. Serves as a point of contact for HR departments and assist other groups with ensuring data integrity, security, testing, report writing and analyzing data flows for audit and process/procedures improvement opportunities. It also drives the evaluation and implementation/integration of HR delivery solutions that meet the routinely business needs and during mergers and acquisitions. ESSENTIAL DUTIES AND RESPONSIBILITIES:
? Adheres to SYKES policies on ethics and integrity.
? Creates integrated Regional and Global HRIS roadmaps and strategies to facilitate short- and long-term planning necessary for accurate and reliable HR systems that support the Company's business objectives.
? Analyzes recommendations on architectural changes and design enhancements to the infrastructure to improve reliability, performance, and reduce cost, while anticipating company growth.
? Develops and defines HRIS architecture, performs build vs buy analysis and document processes, procedures, future state design and workflows.
? Designs solutions to ensure that HRIS infrastructure within the company is reliable and of sufficient capacity to meet business needs and align with the stated company business strategy.
? Manages the HRIS Project Portfolio to include the request for projects and/or support.
? Evaluates and recommends specific products and platforms to provide cost effective solutions that meet architectural requirements and business needs.
? Ensures that all aspects of HRIS Architecture (data, systems, software) and processes are documented including how they support business plans and objectives.
? Ensures system performance and availability that meet enterprise objectives for availability and scalability.
? Lead the HR Technology global community of expertise for the organization.
? Ensures GHRIS is a strong advocate for and partner with Global HR efforts when required to interact with other groups across the company (IT/IS, Finance, Operations, etc.).
? Engages with HR, Operations, IT and other stakeholders in order to better understand and develop collaborative approaches to meeting the business needs through HRIS; implements systems modifications and upgrades to ensure that companywide needs are met.
? Provides planning analysis, cost estimates and personnel resources needed for system implementations.
? Establish service level agreements (SLA) with internal and external clients for the successful delivery of HRIS services. Establishes and monitors Customer Satisfaction measurements.
? Develops and manages support and project request process for the HRIS group. Page 2 of 3
? Provides support for HRIS including, but not limited to, researching and resolving HRIS problems, unexpected results or process flaws; perform scheduled activities; recommend solutions or alternate methods to meet requirements.
? Maintains awareness of current trends in Human Resource Management Systems (HRMS) with a focus on product and service development, delivery and support, and applying key technologies. Examine trends in information systems training, materials and technique
? Manage vendor relationships to deliver products and services essential to a cost effective, HRIS infrastructure.
? Directs HRIS functional teams globally as well as external consultants and vendors as required to meet global HRIS business needs.
? Creates and maintains policies, procedures, and documentation to adapt to new technologies and business requirements.
? May perform other additional duties and responsibilities as assigned.Required qualifications, skills and experienceEDUCATION and/or EXPERIENCE
Bachelor's degree required and 12 plus years of work experience, five of which are in HRIS Solutions and three of which are on a Global scale; or any equivalent combination of related training/education and experience required. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
? Implementation experience in most of the following HRIS areas: Payroll, Time & Attendance, Recruiting and Applicant tracking, Performance Management, Succession Planning, Compensation & Benefits Management, Learning Management, Case Management, Employee Portal, Content Management, Knowledge Base, and Report/Analytics platform
? Extensive experience implementing and leveraging shared services tools such as Employee Portal, Case Management and Report/Analytics platforms.
? Experience with at least 1 major end-to-end deployment of a Human Capital Management (HCM) System on an international scale in at least 2 regions (US & Canada, Europe, LATAM, APAC).
? Experience with large business transformation projects involving business change management.
? Experience with selection of HRIS products and vendors, including building of business case and ROI analysis.
? Good understanding of HRIS industry trends and best practices and ability to design complex solutions involving multiple applications and vendors.
? Experience dealing with disparate data structures and models to address detailed interface and conversion issues to and from external systems.
? Experience in leading workshops and user's group during requirements capture phase.
? Good foundation in IT Project methodologies and Business Systems Analysis.
? Must be able to lead cross functional HRIS support teams.
? Must be able to interact effectively with senior leadership.
? Exceptional technical architecture and/or strategy skills.
? Ability to exercise independent judgment and creative problem-solving techniques in a complex environment using diverse user systems.
? Ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding.
? Exceptional HRIS skills, including the ability to effectively deploy resources and manage multiple systems of various diverse scopes in a cross-functional environment.
? Proficiency in the use of Microsoft Office products.
? Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
? Ability to deal with and resolve ambiguity and change.
? Ability to read, analyze, and interpret general business periodicals, professional journals, corporate procedures/regulations.
? Ability to write reports, business correspondence, and procedure manuals.
? Ability to develop and communicate vision and purpose, encourages contribution and support from others.
? Must be able to travel globally (25-35%).About SYKES
SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.EEO statement
COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.