This website uses first- and third-party cookies to improve your viewing experience and help us understand how our website is being used. By continuing to explore our website, you agree to our use of cookies. Click here for more information on our Cookie Policy and Privacy Policy.

OK

Date Posted: 07/14/2021

Customer Service Agent Remote

Job description

At SYKES, we help people one caring interaction at a time - that includes you! Join us as a Customer Service Agent answering and solving problems related to healthcare. In this role, you will take inbound calls and assist our customers with managing their needs. You will have to navigate through various pages on your computer and add notes to the file.

We provide all the training you will need to be successful. After our paid training we will then coach and develop your skills to be a Customer Service ROCK STAR.

This is starting as a Work from Home position and with great attendance and performance may remain as such based on client needs.

Work with us and you'll enjoy:

• Full-time schedules (40 hours/week)

• $12.00/hour starting wage May differ based on line of busine

• 100% paid training

• Full benefits package including medical, dental, vision, and life insurance

• Company-matched 401(k) retirement plan

• Paid time off (Starts accruing day one)

• Tuition reimbursement up to $5,250 annually (after just one year of employment)

• 100% paid college tuition through The University of Arizona Global Campus to earn the degree of your choice (after just one year of employment)

Required qualifications, skills and experience

Apply with us, if you possess:
  • At least 18 years old
  • A typing speed of at least 25 wpm
  • Ability to troubleshoot basic and routine customer issues.
  • Excellent communication skills, both written and verbal
  • Basic computer skills


Desired qualifications, skills and experience

Desired Qualifications
  • Caring and empathic spirit
  • Passion for helping people
  • Desire and dedication to learning something new
  • Understanding that a new career takes time to master
Desired Skills
  • Using multiple programs at once
  • Keyboard shortcuts
  • Navigation between multiple screens


About SYKES

SYKES Morristown is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfillment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Morristown!

EEO statement

EOE/Veteran/Disabled