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Date Posted: 09/23/2021

Virtual Financial Services Customer Service Agent

Job description

At SYKES, we help people one caring interaction at a time - that includes you! Join us as a Financial Services Representative to assist customers in obtaining banking information and provide customer service support at the Fayetteville site! You'll shine in this role if have experience or interest in the financial services industry and a strong passion for helping customers. In this role, you'll listen to customer needs and concerns and help them to solve problems concerning service or products in a fun team environment.

During this time of the COVID-19 pandemic, we're keeping your health and safety top-of-mind. We have implemented the following procedures at our Fayetteville location:
  • Video interviewing tools so you can interview for a job with us right from home!
  • Increased hand sanitizer stations and wipes throughout the facility
  • Mask required 100 percent while in facility
  • Sick call out and assessment with HR
  • Enhance cleaning daily in facility, with a concentration on highly touched surfaces
  • Educational videos and signage throughout the facility providing updates and information
  • Day one education session regarding COVID in and outside of workplace
  • Communication/deep clean/Quarantine process for all positive cases or potential exposure
Work with us and you'll enjoy:

• Full-Time Schedule (40 hours/week)

• $13.00/hour + monthly incentives, with pay increase after product & addtl. pay increase after 6 months.

• 100% Paid Training

• Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan

• Paid time off

• 100% free college tuition program through Ashford University (online) after just one year of employment!

Required qualifications, skills and experience

Apply with us, if you possess:

• A high school diploma or GED and are at least 18 years old

• Excellent communication skills (both written and verbal)

• Ability to multi-task and adapt to changes quickly

• Previous banking or financial services experience (preferred)

• 6 months -1 year of customer service experience in a call center environment (preferred)

***MUST live within 40 miles of our Sykes Fayetteville office at 921 Strickland Bridge Rd.

Desired qualifications, skills and experience

About SYKES Fayetteville

Location: 921 Strickland Bridge Road Fayetteville, North Carolina 28314

SYKES Fayetteville is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfillment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Fayetteville!

About SYKES

Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.