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Date Posted: 06/28/2020

Customer Service Representative

Job description

Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group®?, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Priority Services User Support Specialist to manage inbound customer service inquiries from some of our largest users partnered with Stripe! You'll shine in this role if you have previous customer service experience in technology or financial services and are a creative problem-solver. In this position, you'll interact daily with customers via email, phone and chat to provide an excellent customer experience in a fun team environment.

Work with us and you'll enjoy:

* Full-Time Schedule (40 hours/week)

* 100% Paid Training

* Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan

* Paid time off

* 100% free college tuition program through University of Arizona (online) after just one year of employment!

Required qualifications, skills and experience

Apply with us if you possess:

* Previous customer support experience is critical, and experience must be in a related field such as technology, financial services, or similarly complex product offering.

* Must have prior experience in multi-channel customer support, including either email, phone, or chat.

* Demonstrated experience working within a metric and target focused work environment.

* Fluent in both written and spoken English as demonstrated by successful completion and passing of interview assessment.

* Excellent listening and communication skills, written and verbal.

* High school diploma or GED and are at least 18 years old

* Are able and willing to work on a rotational shift pattern, which will include weekends.

About SYKES

SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

EEO statement

EOE/Veteran/Disabled