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Date Posted: 10/27/2021

Tech Support Specialist

Job description

Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group®?, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as an DVSS Quoting Specialist to support presales activities inclusive of Current Platform (Formerly VRD) and the Legacy/manual quoting & ordering process. You'll shine in this role if you have a passion for technology and possess excellent problem-solving skills. You'll understand all steps involved in the quoting process flow of the contracting strategy and will collaborate with the Regional Leader on all matters as they relate to new customers or customer enablement.



During this time of the COVID-19 pandemic, the SYKES Fayetteville Recruiting Team is using video interviewing tools to continue to grow our team, while keeping your health and safety top-of-mind. Apply now to schedule your Virtual interview.

Work with us and you'll enjoy:

• Full-Time Schedule (40 hours/week)

• $12.00 hour

• 100% Paid Training

• Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan

• Paid time off

• 100% free college tuition program through Ashford University (online) after just one year of employment!

Required qualifications, skills and experience

Apply with us, if you possess:

• Bachelor's degree or 2 years of relevant work experience

• Typing speed of 30+ wpm

• Ability to multitask and independently solve complex issue

• Familiarity of WAN technologies (MPLS, Ethernet, TDM)

• General knowledge of networking technologies and the Telcom market

• Previous customer service and/or financial experience in a business to business (B2B) setting (preferred)

• Knowledge of internet connectivity, networking (TCP/IP), web (HTTP) and email (POP/SMTP) protocols & terminology (preferred)

About SYKES

About SYKES Fayetteville

Location: 921 Strickland Bridge Road Fayetteville, North Carolina 28314

SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

EEO statement

EOE/Veteran/Disabled