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Date Posted: 05/10/2022

HR Support Specialist (Virtual/Remote)

Job description


This position supports the administration of the human resources policies, procedures and programs and performs tasks in one or more human resources functional areas including: benefits; employee relations; policy administration and training.

  • Adheres to SYKES policies on ethics and integrity
  • Responds to first-line HR questions from employees, managers, HR staff, and payroll
  • Manages various administrative tasks such as coordinating training materials and data analysis
  • Backs up other HR Specialists and Cross-train in various areas of human resources to maximize staff flexibility
  • Assist with HR process improvement initiatives
  • Educate, assist and coach employees and managers on human resources policies and processes and interpret policies to employees
  • Handles the distribution of employee communications materials
  • Establish and maintain solid working relations across HR and all levels of management to ensure consistency and sharing of HR best practices, solicit information and feedback and keep all parties apprised of appropriate/common issues
  • Ensures compliance with all appropriate federal, state, and local laws and regulations
  • Provides regular status reporting and documentation for analysis
  • May perform other additional duties and responsibilities as assigned

Required qualifications, skills and experience


Associates/Bachelor's degree preferred, three years plus experience in a lead service delivery capacity required; or any equivalent combination of related training/education and experience. Experience working with information systems and related data in a customer service capacity strongly recommended.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Strong PC skills required (Email, Word, Excel, HRIS, and PowerPoint)
  • Relevant experience with vendor, third party administrator, HRIS/Benefits, and Payroll systems
  • Extensive knowledge of human resources fundamentals
  • Understanding of US employment law, relevant statutes and guidelines and best practices.
  • Requires sufficient judgment to escalate complex questions to more senior staff for guidance or handling
  • Excellent project management skills, including ability to handle and appropriately prioritize multiple priorities
  • Outstanding oral and written communication and interpersonal skills
  • Strong customer relations with all levels of management and employees
  • Always maintains confidentiality and uses discretion
  • Ability to work well across company lines and locations
  • Consistent timely follow-up and excellent attention to detail

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.



Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

• \tGROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.

• \tBE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.

• \tWORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.

• \tGAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.

• \tMAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands' unique vision and goals, we ask "what if?" applying our expertise to create innovative solutions that reduce customer effort.

With 160,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

EXP+? from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.