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Date Posted: 11/23/2021

Compliance Audit Analyst

Job description

At Sykes we help people one caring interaction at a time - that starts with you!

As a Compliance Audit Analyst, you'll be responsible for executing risk-based compliance audits and gap-analysis to a highly structured client compliance framework specifically based on iOS system. Responsibilities include planning, fieldwork execution, and observation development. Successful candidates must be detailed oriented and capable of demonstrating situational awareness of business objectives. This highly sought-after role is in our soon-to-be remodeled, state-of-the-art Langhorne, PA facility.

Required qualifications, skills and experience

What you'll do:

  • This highly visible and client-facing position will be responsible in performing compliance audits in accordance with the client contractual and regulatory requirements, alongside SYKES policies and procedures.
  • Conduct dataanalysis and provide recommendations to line management for consideration on identification of needs affecting the success of SYKES Compliance Organization strategy and objectives.
  • Provide subject matter expertise during the client lifecycle, ensuring provision of timely and accurate responses to client Compliance matters; participates in audits, buildouts, reviews client contracts, conducts client risk assessments, advocates client security measures, measures compliance with contractual obligations.
  • Review client and site process to ensure that they conform to existing policies and procedures, as well as all applicable local laws and regulations.
  • Communicate identified gaps, violations and compromises to regional line management, internal customers, and department leadership where appropriate in a timely and concise manner.
  • Support Client on-site and PCI audits within the site(s), providing evidence requested on key processes.
  • Provide administrative reporting, employee consultation and employee assessments for any assigned employees.
  • Perform any other tasks, duties, or services requested by his/her immediate superior

Desired qualifications, skills and experience


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Highly proficient MS application use, including Excel and Word
  • Strong written and verbal communications in English.
  • Situational and client-relationship awareness
  • Rational and logical thinker
  • Data mining and analytics
  • General IT knowledge
  • Effective analytical abilities, strong interpersonal skills & the maturity & motivation to work independently
  • Effective project management skills, including the ability to plan, organize, prioritize, & balance multiple tasks and/or projects to ensure target dates & goals are achieved
  • Accurate monitoring & reporting of compliance and risk management metrics
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
  • Degree required
  • 3 + years of experience in Internal Audit/Risk Management/Financial Audit
  • Familiarity with iOS and/or macOS, or comparable technology is preferred
  • Experience in the compliance/audit/accounting industry
  • Experience in a variety of security architecture, concepts, techniques, and technologies.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

EOE M/F/D/Veteran