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Date Posted: 11/10/2021

Intuit Tax product Specialist

Job description

ProConnect Online is Intuit's premier professional tax preparation software in their ProConnect Tax Group, generally used by larger firms with more complex workflows and clients. As a locally installed desktop product, Lacerte customers download the program to prepare tax returns for both individuals and businesses alike. Customer service and technical support experts for Lacerte are a tiered support system depending on the type of assistance their customers may require; whether it be installation of the program (systems), program navigation, input-related questions, or sales. Customer service agents are not required to have any prior tax law knowledge or certifications: through a comprehensive training program, new experts are equipped with the knowledge of the program of how to help our customers develop the tax returns they need for their clients.

Required qualifications, skills and experience

Essential Functions/Core Responsibilities
  • Assist customers with ProConnect Tax Products; research and provide resolution to questions and problems
  • Troubleshoot issues that are technical in nature; including hardware, software and networking
  • Solve problems that may be unstructured and require use of conceptual thinking skills
  • Ensure service delivered to customers meets contractual Key Performance Indicator ('KPIs')
  • Listen attentively to customer needs and concerns; demonstrate empathy and build rapport
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer experience and business performance
Reasons why joining our team is a GREAT idea:
  • Our mission: We Help People, One Caring Interaction at a Time!
  • Competitive base pay starting at $15/hour
  • Full benefits (medical, dental, vision, life insurance, 401K) after 90 days of employment
  • Two weeks paid vacation annually
  • Free Tuition Assistance Grant Program with UAGC online after one year
  • Continuous promotional opportunities
  • Family-friendly environment that harbors team work


About SYKES

Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.