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Date Posted: 11/16/2021

Bilingual (Spanish) Remote Customer Service, Intuit

Job description

Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group®?, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. In SYKES Home division, our agents provide support to customers of some of the world's most well-known brands, right from the safety, comfort, and convenience of their own home. Founded in 1977, we are a trusted work from home company. In fact, 96% of our work at home agents tell us they are very satisfied with SYKES as a place to work.

Join us as a Bilingual Intuit Customer Service Rep working full-time, right from the safety & comfort of your own home. In this role, we'll train you to become an expert on Intuit's Turbo Tax software so you can confidently answer questions and provide solutions to their customers. You will not be answering tax related questions though, so no need for any special tax experience.

Working with SYKES offers a flexible, commute-free alternate to a traditional job. You'll enjoy the personal benefits of saving time, money, and the environment by working with us in this rewarding new virtual role!

What you'll do:

  • Provide Spanish and English customer service to customers, leveraging your excellent listening skills and empathy to answer questions and provide information.
  • Communicate clearly and concisely, demonstrate empathy and the ability to de-escalate.
  • Leverage your strong computer skills and the ability to navigate through multiple systems to research information quickly.
  • Meet and exceed Intuit and Sykes success metrics, including average handle time, quality assurance, customer service and schedule adherence
Apply with us if you possess:

  • High School Diploma or GED (minimum)
  • Bilingual (Spanish and English); an excellent written and verbal communicator who likes to solve problems and connect with people via phone.
  • The ability to provide excellent customer service by phone with sincerity and professionalism.
  • Ability to interact and provide service to customers face-to-face via web cam (don't worry, your picture will only show as a thumbnail, and SYKES will provide the web camera and a backdrop for your use!)
  • Ability to work weekdays, afternoons, evenings and weekends
  • Strong computer navigation skills, including search engine experience, browser navigation, typing in URL's, etc.
  • Self-motivated with high attention to detail and ability to multitask.
  • Excellent verbal and written communication skills
  • A typing speed of at least 30 wpm
  • An unwavering positive attitude and strong drive for results
  • An openness to receiving feedback and applying and integrating the feedback to improve results.
What you'll need:

  • Hard-Wired internet connection at least 5 Mbps up and download speeds.
  • A stand-alone monitor to connect to the computer we will send you. This cannot be a laptop, all in one, or TV.
  • A computer (any type but not a phone, tablet or Chromebook) for your first week of training sessions and any technical troubleshooting that may arise with the work computer.
  • Dedicated home office or workspace that is free of distractions with a door and desk for equipment.
When you'll work:

  • ??????Shifts are full-time and hours will be shared during the online interview process, look for an email invitation from HireVue after you apply!
  • You will be required to work weekends.
Work with us and you'll enjoy:

  • Full Time schedule
  • 100% paid training
  • Refer a friend program that pays up to $150 for every referral with no limits.
  • Tuition assistance
  • Opportunities for advancement

Desired qualifications, skills and experience

Nice to have (but not required):

  • Inbound call center or customer service experience


SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

At this time, SYKESHome does not offer employment to individuals located in the following states: Alaska, California, Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Montana, New York, Puerto Rico, Rhode Island, Vermont, Washington and Washington DC.

EEO statement

Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.