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Virtual Customer Service Agent

Job description

Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group®?, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. You'll shine as a Customer Service Representative assisting customers for a variety of clients, while working in the comfort of your home.

Work with us and you'll enjoy:
  • $13-$17/hour pay
  • Permanent work at home options
  • Full-Time Schedule (40 hours/week)
  • 100% Paid Training
  • Full benefits package including medical, dental, vision, life insurance, and company matched 401(k) retirement plan
  • Paid time off


Required qualifications, skills and experience

Apply with us, if you possess:

• Multitasking skills (the ability to speak on the phone while using a computer)

• Logic and problem-solving skill

• Excellent communication skills, both written & verbal

• Customer service experience preferred, but not required

• Experience in the financial services, healthcare or technology industries preferred, but not required

About SYKES

Location: Remote

SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.