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Date Posted: 01/07/2022

Part-Time CIC Health Customer Service Agent

Job description

Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group®?, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Customer Service agent with our CIC client, at the Wise location! You'll shine in this role if you have a passion for helping customers learn more about a product and assisting in resolving issues. In this position, you'll assist by answering a variety of inbound customer inquiries via phone and email in support of required COVID testing processes.

Our ideal candidate:

• A passion to help those in need; Customer Service Excellence

• Strong desire to help and take ownership on seeing things through

• Curious, with a desire to always learn more, including strong problem- solving skill

• Ability to work as a team member, as well as independently with minimal supervision

• Effectively communicates, both written and verbally

• Troubleshooting and being able to guide customer to identify issue and resolve.

• Ability to multi-task and adapt to changes quickly

• Dependable and flexible to rotate shifts, as needed.

• High school diploma or GED is required, and you must be at least 18 years of age

A day in the life:

  • Respond to questions about scheduling COVID testing
  • Assist with scheduling appt's for COVID testing
  • Respond to questions/emails about account issues
  • Respond to General Customer Inquiries


Required qualifications, skills and experience

See job description

Desired qualifications, skills and experience

See job description

About SYKES

SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

EEO statement

EOE/Veteran/Disabled