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Date Posted: 07/22/2022

Seasonal Tech Support/Customer Service Agent

Job description

Thank you for your interest in Sitel Group, previously SYKES! You will see both SYKES and Sitel Group used throughout your experience with us - don't worry, we're one and the same!

Work with us and you'll enjoy:
  • Working from the comfort of your home!
  • Full-Time Schedule
  • $13/hour and incentive opportunities
  • 100% Paid Training
  • The flexibility of a seasonal role, with the opportunity to become permanent
What you'll do:
  • Troubleshoot, resolve issues, and address routine Tax Support customer questions
  • Utilize government websites and toolkits to seek out and deliver the right answer
  • Document customer interactions and escalate issues that do not have a known resolution
  • Represent the TurboTax brand and spirit by demonstrating empathy, empowering and partnering with the customer, and providing them the confidence that they can do their own taxes


Required qualifications, skills and experience

Position Requirements:
  • A high school diploma or GED and are at least 18 years old
  • Excellent communication skills, both written & verbal
  • General PC knowledge and comfortable using multiple screens
  • Hard-wired internet connection and a quiet, distraction-free workspace
  • Schedule flexibility and a willingness to learn
  • (1) stand-alone monitor: must have min. of 19" screen
  • Internet speeds at a minimum of 3 Mbps upload, 5 Mbps download


Desired qualifications, skills and experience

Nice to have (but not required):
  • Customer service background
  • Experience with accounting and/or payroll
  • An at-home computer setup


About SYKES

SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

EEO statement

EOE/Veteran/Disabled