Job descriptionThis is a bilingual English/Spanish position
Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group®?, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES.
As a Bilingual Customer Service Representative, you will provide Spanish and English
customer service to customers, leveraging your excellent listening skills and empathy to answer questions and provide information.
*With your job application, you may see some communications come from Sitel Group as well as SYKES.Location Requirements:
Must reside in TexaWork with us and you'll enjoy:
- Full-time and Part-time schedules
- Comprehensive benefits package including medical, dental, life, and vision insurance, company matched 401K, and generous paid time off
- Hands-on, 100% paid training
- Opportunities for advancement and professional development
- Tuition assistance
Required qualifications, skills and experienceApply with us if you possess:
- Company provided computer
- Personal benefits of working from home including saving time, money, and the environment.
???????Equipment & Internet Requirements:
- Bilingual (Spanish and English); an excellent written and verbal communicator who likes to solve problems and connect with people via phone
- Multitasking ability - able to input data or research information while on the phone with the caller, able to talk and type a must
- ???????High School Diploma or GED (minimum)
Desired qualifications, skills and experienceNice to have (but not required):
- Desktop Computer with Windows 10 (Apple/Mac, tablets, Winbooks, smart devices, Windows Mini PCs, Chromebook & Android systems are not compatible)
- Dual monitors
- Internet speed - 5.0 Mbps download speed and 3.0Mbps upload speed
About SYKESLearn, Lead & Grow at Sitel Group®
- Customer service background
- Experience with financial services, healthcare, technology companies, or something similar
We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
- GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
- BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
- WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
- GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
- MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group.
As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 100,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.
Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.
Sitel Group® - Global Leader Contact Center SolutionEEO statement
At Sitel, our talent is our strategic differentiator. By bringing a diversity of perspective through our people and ideas, we create an environment of support and learning where all of our differences are valued. Sitel is proud to be an Equal Opportunity workplace.