We're creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Financial Customer Support Representatives to support high-volume inbound customer service projects for our industry-leading financial services clients.*
As a trusted employer, we'll create the best match for you based on your experience and preferences, including full time daytime and evening shifts. After applying, you'll complete our video interview where we'll get to know each other better. Be sure to look for an email from firstname.lastname@example.org for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you! *With your job application, you may see some communications come from Sitel Group as well as SYKES.
This is a completely remote opportunity.Required qualifications, skills and experience
• You have a high school diploma or GED
• You can pass a criminal background check
• You are eager to advance your career with a reliable company
• You work well with a team or independentlyDesired qualifications, skills and experience
To excel in this role an agent will be required to work well under pressure, be able to work independently to investigate chart notes as a critical thinker to resolve the patients' questions/concerns as it relates to taking Tier-2 Escalation calls. Calls requiring being able to think quickly on every call. You will be responsible for a variety of tasks requiring strong emotional connection as you are serving patients who are life dependent on their meds. Your daily duties will include answering patient questions regarding: Outstand patient balance, insurance/copay Assistance claims, and benefit questions.. *You will be taking calls from patients who are dealing with a chronic illness and will need to provide empathy /active listening /and be respectful on all calls to all patients. As a dedicated team member who excels at customer service, helping our client to elevate their patient care to new heights.
To succeed in this role, you must have the ability to multitask, manage time effectively, and adapt to a challenging environment. This role will consist of: Verifying patient accounts/ updating payment methods/Confirming Co-pay assistance/ Directing them where to seek further Co-pay assistance or where to apply for more if their funds have been used. You will get calls from Members, Internal calls from third parties and occasional call from providers as well. Utilizing tools to look up certain drugs, refunds, assisting patients with any medications or billing questions on those specific medications, researching whether they have copay assistance and/or if they need to apply for it. You will be working in multiple Operating systems and need to have excellent active listening skills.. You'll shine in this role if you have a passion for helping people! Plus, you'll work in a fun, team environment at SITEL!!About SYKES
Every time a Sitel customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.EEO statement
SYKES is now a part of Sitel Group! As a leading global provider of customer experience (CX) products and solutions, Sitel Group empowers brands to build strong customer relationships by creating meaningful connections that boost brand value. Our digital or voice-based solutions deliver a competitive edge across all customer touchpoints. With 160,000+ global employees- working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times a day in 50+ languages. For over 40 years, our award-winning culture has been dedicated to improving the employee experience. Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.
EEO statement :COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.