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Customer Service Agent

Job description

Customer Service Representative

We're creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group®?, one of the largest global providers of customer experience (CX) products and solutions, you'll move forward and provide support to customers of some of the world's most well-known brands. *

As a trusted employer, we'll create the best match for you based on your experience and preferences, including full-time daytime and evening shifts. After applying, you'll receive some emails within 24-48 hours. Sitel Group®? has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!

*With your job application, you may see some communications come from Sitel Group as well as SYKES.

Required qualifications, skills and experience

This is the right job for you if you're able to:
  • Demonstrate your ability to use a computer
  • Handle inbound service calls
  • Troubleshoot and strive to resolve the issue.
  • Understand and strive to meet or exceed metrics while providing excellent customer service
  • Drive customer satisfaction through great service and care
  • Multitask and navigate through multiple systems using dual monitors


Desired qualifications, skills and experience

Nice to have (but not required):
  • Customer service background
  • Experience with Taxes, Tax software,
  • Experience with financial services, technology companies, or something similar


About SYKES

Every time a Sitel customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. By helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.