Account Engagement Agent in Morristown, TN at SYKES JOBS

Date Posted: 10/24/2019

Job Snapshot

Job Description

Account Engagement Agent (Full-Time)

Job summary

The successful applicant will focus on developing the relationship and driving retention while also identifying new revenue opportunities from the existing customer base. As the Engager reach out to current customers that have additional services that they are not using. You will provide them with contact information for their Account Manager.

This role may advance to an account manager having several accounts that you will be dedicated to.

We’re looking for a customer focused, relationship oriented, self-starter who values integrity, trust and customer engagement.

Customer Manager Responsibilities

Qualifications and skills

  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.

  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.

  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving these goals.

  • Work to identify and/or develop upsell opportunities

  • Advocate customer needs/issues cross-departmentally.

  • Manage account escalations.

  • Operate as the lead point of contact for any and all matters specific to your customers

  • Collaborate with other departments to ensure timely resolution of customer issues

  • Communicate clearly (written and verbal) the progress of monthly/quarterly initiatives to internal and external stakeholders

  • Accounting/Payroll/Payments experience preferred

  • Sales experience a plus

  • 3+ years of experience in account management/customer success management preferred

  • Advanced problem resolution skills and communication abilities

  • Solid experience with CRM (Preferably SalesForce) and MS Office

  • Excellent organization skills including documentation of account status/progress

  • Excellent consulting skills

Comfortable working under pressure in a fast-paced environment


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