Area Manager IT Client Services in Work From Home at SYKES JOBS

Date Posted: 11/8/2019

Job Snapshot

Job Description

GENERAL PURPOSE:

The primary function is to manage and direct the Support IT staff for the Contact Centers in his/her designated region. The Regional IT Manager is responsible for the technical operation and maintenance, including preventive maintenance of all data and voice communications within their region. This includes coordinating support staff to meet client objectives, managing to an operational support budget and meeting internal and external deadlines. The Regional IT Manager acts as an escalation for technologist in defining systems requirements for new and existing clients, as well as the installation, configuration and deployment of internal or external tools. The Regional IT Manager resolves conflicting demands from internal and external users for service to ensure quality support is provided. The Regional IT Manager interfaces with internal and external management in problem solving and coordinates the appropriate resources to participate in resolution activities. The Regional IT Manager must thoroughly understand the management, operations and corporate policies of Sykes Enterprises, Inc, as it will be their responsibility for the implementation of policies and standards within their region.

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