Audit Business Analyst Boise, ID in Boise, ID at Sykes

Date Posted: 9/15/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Boise, ID
  • Date Posted:
    9/15/2018

Job Description

Audit Business Analyst Boise, ID

This position will collect, analyze, audit, analyze key Integrity Metrics, data and trends to proactively communicate critical information to management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
> Adherence to SYKES policies on ethics and integrity.

> Extract, combine and analyze data from multiple data sources, expert data collection, data cleaning, data roll up.

> Maintain data integrity during extraction, manipulation, processing and analysis

> Identifies Outliers and knows/assumes possible root causes

> Proactively communicate critical information to management.

> Coordinate with Operations, Quality and Training to know and determine qualitative trends

> Coordinate with OMD and WFM regarding quantitative data interpretation and extraction

> Analyze, evaluate and validate the accuracy of sales validation and procedures to make recommendations

> Create, develop, implement and evaluate new methods for improving process efficiency, quality, risk management and profitability.

> Demonstrate advanced understanding of business processes, change management, organizational structure and risk management.

> Ensure compliance to set processes of Integrity Team

> Prepare detailed presentations to support findings and present to all levels. Creates chart presentations and provides statistical analysis and summaries.

> Analyze and recommend changes to current Integrity Process when applicable

> Able to design or redesign processes to meet the needs of the business

> Participate and support SYKES Global Initiative on Continuous Process Improvement and Fraud Early Detection.

> Uphold confidentiality of Hotlist and Outlier Management Process

> May perform other additional duties and responsibilities as assigned.

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