Audit Business Analyst Boise, ID in Boise, ID at Sykes

Date Posted: 9/15/2018

Job Snapshot

  • Employee Type:
  • Location:
    Boise, ID
  • Date Posted:

Job Description

Audit Business Analyst Boise, ID

This position will collect, analyze, audit, analyze key Integrity Metrics, data and trends to proactively communicate critical information to management.

> Adherence to SYKES policies on ethics and integrity.

> Extract, combine and analyze data from multiple data sources, expert data collection, data cleaning, data roll up.

> Maintain data integrity during extraction, manipulation, processing and analysis

> Identifies Outliers and knows/assumes possible root causes

> Proactively communicate critical information to management.

> Coordinate with Operations, Quality and Training to know and determine qualitative trends

> Coordinate with OMD and WFM regarding quantitative data interpretation and extraction

> Analyze, evaluate and validate the accuracy of sales validation and procedures to make recommendations

> Create, develop, implement and evaluate new methods for improving process efficiency, quality, risk management and profitability.

> Demonstrate advanced understanding of business processes, change management, organizational structure and risk management.

> Ensure compliance to set processes of Integrity Team

> Prepare detailed presentations to support findings and present to all levels. Creates chart presentations and provides statistical analysis and summaries.

> Analyze and recommend changes to current Integrity Process when applicable

> Able to design or redesign processes to meet the needs of the business

> Participate and support SYKES Global Initiative on Continuous Process Improvement and Fraud Early Detection.

> Uphold confidentiality of Hotlist and Outlier Management Process

> May perform other additional duties and responsibilities as assigned.


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