Customer Service Agent 10/21/19 in Langhorne, PA at SYKES JOBS

Date Posted: 10/7/2019

Job Snapshot

Job Description

  • Receives transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients.
  • Determines appropriate action to be taken on the customer's behalf, which may include problem determination and appropriate next steps. Informs customers of those appropriate next steps and works with customer to to achieve issue resolution.
  • Maintains proficiency in programs, products and/or platforms assigned.
  • Maintains pertinent paperwork and records through data entry.
  • Communicates with co-workers to research problem and find a solution.
  • May test software and hardware to evaluate the ease of use and whether the product will aid user in performing work.
  • Communicates with the team manager, team members and other teams regarding problems, solutions, and trends.
  • Responsible for meeting established individual and team performance targets, which include customer service, productivity andquality standards.

  • QUALIFICATIONS" To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirementslisted below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • EDUCATION and/or EXPERIENCEHigh school diploma or equivalent, or current student status. Post highschool education preferred. Six months to one-year experience incustomer support preferred. Working knowledge of supported operatingsystems, software, and hardware preferred. Understanding of troubleshooting processes, technology, and tools


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