Customer Service Support in Fayetteville, NC at SYKES JOBS

Date Posted: 10/12/2018

Job Snapshot

Job Description

We know you have many choices for employment, which is why we are excited that you have an interest in our position. Whether you are experienced or just starting out, we have an opportunity for you. Come check us out and see all the opportunity to grow and learn at SYKES when you join a leading Telecommunications client at our newly updated Fayetteville, NC location.

EXCITING REASONS TO JOIN OUR SYKES TEAM:
  • $11.50 per hour, plus incentives (days)
  • $11.75 per hour, plus incentives (nights after 7 pm)
  • $12.00 per hour, plus incentives (weekends)
  • Tuition reimbursement up to $5,250 annually
  • Medical, Dental and Vision benefits
  • Paid Time Off
  • 401K and employer contributions
  • Full time work hours
  • Career advancement job opportunities
  • On-the-job paid training

GENERAL ESSENTIAL FUNCTIONS:
  • Answer inbound customer requests or inquiries concerning service, products, equipment and report problem areas.
  • May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems.
  • Triage, troubleshoot and resolve known service issues and address routine customer questions.
  • Examines complex problems to assist customers with appropriate solutions.
  • Answers inquiries by researching, locating, and providing information.
  • Courteous and able to demonstrate sensitivity to customer needs.
  • Responds to customers with empathy and an understanding of urgency.
  • Communicates by asking probing questions, understanding concerns, and overcoming objections.
  • Continually maintain working knowledge of all client products and customer’s services.
  • Communicates with team leaders, team members and other teams regarding problems, solutions and trends.
  • Must be flexible and available during our hours of operations
    • Weekdays: 7 am to 11 pm EST
    • Weekends: 8 am to 9 pm EST

Are you ready to join a global team of more than 55,000 amazing SYKES team members who focus on serving and helping our customers and each other? You'll learn all about our customer’s wants, needs and interests before connecting them to products and solutions that make it all possible by applying today!

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