Customer Service/Technical Support Agent in Las Vegas, NV at Sykes

Date Posted: 6/28/2018

Job Snapshot

Job Description

Sykes Enterprises Incorporated
Job Description

Job Title: Customer Service Agent I
Job Code: 10252
Department: Operations
Last Updated: 12/08/2015

SUMMARY
This position provides customers and end users with customer, product and/or technical support by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Adherence to SYKES policies on ethics and integrity.
  • Receives transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes’ clients.
  • Determines appropriate action to be taken on customer’s behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution.
  • Maintains proficiency in programs, products and/or platforms assigned.
  • Maintains pertinent paperwork and records through data entry.
  • Communicates with co-workers to research problem and find solution.
  • May test software and hardware to evaluate ease of use and whether product will aid user in performing work.
  • Communicates with team manager, team members and other teams regarding problems, solutions and trends.
  • Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards.
  • May perform other additional duties and responsibilities as assigned.