Employee Engagement Specialist in Morristown, TN at SYKES JOBS

Date Posted: 11/6/2019

Job Snapshot

Job Description

GENERAL PURPOSE: This position is responsible for driving engagement within the site and building brand awareness of Sykes Enterprises, Incorporated in local communities. They will achieve this by partnering with site Leadership, establishing connections with current employees and community organizations. This role will be a key member of the HR team partnering with Operations Leadership, Talent Acquisition and the entire site and will coordinate, organize and drive employee and community events.
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Adheres to SYKES policies on ethics and integrity.- Partner with Operations Leadership and Talent Acquisition to identify, design and implement employee engagement events and campaigns that aligns with the overall site engagement strategy.- Partner with Operations Leadership and Talent Acquisition to identify, design and implement community events and campaigns to represent SYKES favorably in the community and in partnership between North America Communications, Human Resources and Talent Acquisition.- Coordinate community relations efforts and events in partnership with Talent Acquisition and Site Leadership, as a part of the overall North America Communications and Public Relations region-wide strategy.- Assist in developing and executing communications campaigns designed by the North America Communications and Public Relations department, in conjunction with business strategies for SYKES' North America region.- Develop and maintain relationships and partnerships with local organizations to include local government and community organizations.- Partner with Operations leaders to identify, develop, and implement incentives such as raffles and contests with a primary focus on improving performance and engagement along with decreasing absenteeism and attrition.- Oversee a committee made up of agents, support staff and management to collaborate on ideas that make up the monthly activities calendar to drive engagement.- Create an effective communication plan and provide content for various communication vehicles to the site through email, boards, and TV screens.- Partnering with Site Leadership to make the decisions on specific activities and events that supports the overall site engagement strategy.- Coordination and implementation of activities and events to help drive engagement.- May perform other additional duties and responsibilities as assigned.
SUPERVISORY RESPONSIBILITIES: None Yes (See "General Management Duties and Responsibilities" addendum)

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