Employee Support Coordinator in Tampa, FL at SYKES JOBS

Date Posted: 10/1/2018

Job Snapshot

  • Employee Type:
  • Location:
    Tampa, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The position is responsible for handling inquiries from candidates and current employees dealing with all aspects of the employment life-cycle. Inquiries will be received via telephone, email and chat functionality. The incumbent must be able to navigate through several sources of documentation to provide the employee with correct and up-to-date information. The primary role for this position is to positively impact the employee experience while educating employees on the services and programs administered by HR Central.


  • Adheres to SYKES policies on ethics and integrity.

  • Ability to determine and respond to employee concerns in a predesignated timeframe and efficient manner. These concerns can range from pay and benefits to human resources policies and scheduling.

  • Understands HR policies and best practices as well as being able to translate these to employees.

  • Captures and documents new areas to be added to the HR Central Knowledgebase tool.

  • Develops effective relationships with employees and business leaders to promote good employee relations across the organization.

  • Ensures Agents understand relevant policies and processes at different phases of the employment life cycle.

  • Communicates with co-workers to research problems and find solution.

  • Communicates with management, team members and other teams regarding problems, solutions and trends.

  • Liaises with HR, Payroll, Operations, Support Center and other departments in providing best possible solutions to employees.

  • Composes short written messages that directly respond to employee questions and concerns.

  • Understands problem resolution and the ability to identify escalations as needed.

  • May perform other additional duties and responsibilities as assigned.


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