Financial Analyst II Area Operations in Denver, CO at Sykes

Date Posted: 1/24/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Denver, CO
  • Date Posted:
    1/24/2018

Job Description

Overview

The Financial Analyst II position provides Regional Operations with a strategic and/or tactical perspective on operational/financial trends and gaps to help ensure business efficiencies at the macro and/or micro level. Develops and maintains business financial models to determine profitability and evaluate business opportunities. Proactively communicates critical data and information with real-time response initiatives. This position will also be responsible for the preparation of various management reports on a regional and business unit scope. Additional responsibilities include the review of new and/or existing pricing proposals, new and/or client contract reviews to provide feedback to sales, Regional operations, regional operations and site operations leadership. This position will also assist in the preparation of purchase requisitions and appropriations request documents. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Adheres to SYKES policies on ethics and integrity.
  • Assist with the monthly forecasting process at the client and site level which includes the preparation of financial analyses and the documentation of issues/opportunities.
  • Prepares monthly reports for site, region and business unit reviews to include efficiency opportunities, challenges or critical data observations.
  • Assist in the review process of the Unit Cost Model at the site, client, region and business unit level to identify business opportunities and profitability.
  • Assist in the review process of pricing opportunities for new and existing clients in order to provide feedback to Sales, Regional Operations or Site Operations.
  • Assist in the review process of contract opportunities for new and existing clients in order to provide feedback to Sales, Regional Operations or Site Operations.
  • Assist in the annual budget preparation in order to provide feedback to Site Operations or Regional Operations as well as assist in the preparation of any reporting pertaining to the annual budget.
  • May perform other additional duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES

None

 

EDUCATION and/or EXPERIENCE:

Bachelor’s Degree required, 3-5 years of call center and/or finance experience required; or any equivalent combination of related training/education and experience required.

 

Job Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Strong research skills
  • Strong written and oral communication skills
  • Experience with Financial Statements and P&L in a multi-site environment.
  • Strong organization skills and the ability to multi-task
  • Strong analytical and problem solving skills
  • Experience with Microsoft Suite and Khalix preferred

COMMUNICATION SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, corporate procedures/regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and/or listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

 

SECURITY COMPLIANCE:

Employees are required to maintain compliance with SYKES Standards of Conduct (Ethics; Integrity; Safety; Security). Additionally, all employees worldwide are responsible for being an active participant in the SYKES Standards of Conduct programs in order to protect SYKES' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES' employees.

 

ETHICS COMPLIANCE:

Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times, and are expected to adhere to the SYKES Standards of Conduct for Compliance and Integrity (www.sykes.com). SYKES is proud to be an equal employment opportunity and affirmative action employer. We strive to treat all applicants and employees with respect and dignity. Our diverse workforce provides many benefits, including creativity, variety in approaches to problem solving, and the ability to work effectively in our diverse markets. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO/AA/M/F/Vet/Disability.

 

DISCLAIMER:

The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

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