HR Coordinator Site Operations Provo, UT in Provo, UT at Sykes

Date Posted: 9/16/2018

Job Snapshot

  • Employee Type:
  • Location:
    Provo, UT
  • Date Posted:

Job Description

HR Coordinator Site Operations - Provo, UT

This position is responsible for performing a variety of technical and administrative duties relating to the human resources functions and programs in the areas of workman’s compensation, safety, payroll, employee relations, leave of absence and unemployment compensation for the U.S. call centers.


  • Adheres to SYKES policies on ethics and integrity.
  • Responsible for Human Resources support across more than one site.
  • Prepares and processes employee related HR paperwork for functional area according to established procedures.
  • Supports Center’s compliance with state/federal employment and benefit laws, HR policies, and the support center’s personnel policies, procedures, and guidelines.
  • Assists HR Manager and/or HR Generalist with preparation of terminations, ensure approvals are gained and all exit paperwork including pay is completed.
  • Performs out-processing of employees to include exit interviews via email.
  • Assists with collecting, analyzing and interpreting HR data to support HR team with recommendations to management.
  • Maintains records and reports and provides analysis concerning on-the-job injuries and workers compensation.
  • Investigates work place incidents, ensures required documentation is completed timely and accurately and uploads documentation for Worker’s Compensation claims into case management system.
  • Actively participates in the Site Safety Program and working with internal departments to foster a positive safety culture.
  • Owns the new hire and on-boarding processes.
  • Point of contact for any payroll discrepancies ensuring hours captured are accurately reported through time keeping systems and changes are made via the appropriate channels. Serves as liaison between Payroll department and site to communicate information on payroll issues and provide information to employees.
  • Responsible for the dissemination of information pertaining to changes in employee benefit plans, annual open enrollment and other changes to new or existing benefit plan offerings.
  • Serves as liaison between Leaves department and employees who request information on FMLA, leaves for emergency medical reasons and military requests. Assists employees requesting ADA and religious accommodations following company leave guidelines.
  • Assists with center's unemployment claims administration by providing unemployment documentation to internal parties per the request of state agencies and may provide company representation at unemployment compensation hearings.
  • Ensures accurate filing, purging and storage of all personnel records in accordance with SYKES' records retention policies.
  • Responsible for reports on attrition, PTO, employee phone numbers, etc. utilizing HRIS system
  • Owns in site employee engagement activities to include annual employee appreciation events, cook outs, etc.
  • May perform other additional duties and responsibilities as assigned.