HR Manager Fort Smith, AR in Fort Smith, AR at SYKES JOBS

Date Posted: 11/18/2018

Job Snapshot

Job Description

HR Manager Fort Smith, AR

This position is responsible for all aspects of human resources and personnel management within U.S. Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
> Adheres to SYKES policies on ethics and integrity.

> Support Operations/Center’s compliance with state/federal employment laws, corporate HR policies, and the support Operations/center’s personnel policies, procedures, and guidelines.

> Responsible for the identification of causes and providing recommended solutions for improving job satisfaction, reducing turnover, and enhancing employee morale.

> May provide thorough & timely employee benefits orientation and enrollment to new-hires and management training to new management staff.

> Responsible for the Operations/center’s compliance with all state and federal employment and benefit laws.

> Responsible for ensuring the application of all company policies and procedures within the site.

> Acts upon and oversees the thorough and impartial investigation of all reported incidents concerning workplace harassment (sexual, ethnic, religious, etc.), discrimination, and/or other alleged illegal activities by employees.

> Maintains records and reports concerning on-the-job injuries and workers compensation.

> Assist in unemployment claims administration and may represent the company at unemployment compensation hearings.

> Responsible for all employment records being well documented, accurate, maintained, and retrievable.

> Continually and proactively coaches and counsels the Operations/center’s management staff on thorough and timely employment record documentation.

> Supports a union-free environment of positive employee morale, job satisfaction, and positive attitude toward management and its’ goals and objectives.

> Continually monitors, assesses progress, and recommends or takes action, as necessary, to keep positive perceptions within the center.

> Responsible for required management training as designated by Leadership.

> Assures that the Operations/Center’s training practices provide equal opportunity to trainees.

> Proactively identifies areas through which new or additional training could improve the competency of the management team and the employee’s understanding of company benefits,

> Proactively ascertains future employment needs and challenges through analysis of historical data, employment trends, Account Manager Communication, and awareness of the local/ regional employment climate.

> May perform other additional duties and responsibilities as assigned.

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