Manager, Regional IT Security (virtual/remote) in Tampa, FL at SYKES JOBS

Date Posted: 11/19/2018

Job Snapshot

  • Employee Type:
  • Location:
    Tampa, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

This position is responsible for all technical aspects of physical and information security within the assigned geographical region such as facilities expansion projects, security surveys and risk assessments, provides security assistance and advice to business units, provides security guidance to IT support groups, and conducts security awareness training. Responsible for strategic planning for the geographical region or area assigned with consideration to infrastructure and architecture, and developing regional security policies, procedures, and standards.
  • Adheres to SYKES policies on ethics and integrity.
  • Performs work on client security matters, such as: participates in pre-sales visits, responds to RFI/RFP questions, reviews client contracts, answers security questionnaires, conducts client risk assessments, advocates client security measures, measures compliance with contractual obligations, and conducts go-live assessments.
  • Supervises assigned personnel in the conduct of security engineering, project management, and daily activities.
  • Manages third-party vendors working on the Business Continuity/Disaster Recovery Program initiatives.
  • Serves as the Regional Security Emergency Response Team Leader, and Regional Virus Response Team Leader.
  • Provides guidance and advice to business units and executive staff on security best practices, internal security policy, and contractual requirements.
  • Serves as primary security point of contact between Regional Financial Services, Legal Support, Technology, Customer Service, and Insurance clients, handles client security issues, and participates in pre-sales meetings with clients.
  • Supports business development by providing input to client RFIs and RFPs; also reviews and provides input during contract negotiation.
  • Serves as the consultant for the Business Continuity and Disaster Recovery Teams regionally.
  • Manages the guard services relationship within assigned region, whether Sykes employee or outsourced vendor. Interacts with Legal to coordinate completion of contractual obligation relating to outsourced services.
  • Provides reporting and metrics to the Global Security Manager and Director of Security that support the overall security profile of the region assigned.
  • May perform other additional duties and responsibilities as assigned.



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