QA Representative in Sumter, SC at SYKES JOBS

Date Posted: 11/17/2019

Job Snapshot

Job Description

The position is responsible for monitoring the telephone interactions of all employees. The Quality Assurance Representative will also be responsible for the coaching and development of all the representatives they monitor. This responsibility includes coordinating the voice interaction with the data from the servicing system to ensure that the customer receives timely, accurate, and complete information. Additionally, the position is responsible for partnering with the appropriate department managers to deliver feedback regarding the customer interaction, including opportunities for improvement as well as providing direct feedback to the representatives.

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