Receptionist Site Operations in Lakeland, FL at SYKES JOBS

Date Posted: 11/21/2019

Job Snapshot

Job Description

GENERAL PURPOSE: This position acts as the first point of contact for visitors and callers to the U.S. call centers. ESSENTIAL DUTIES AND RESPONSIBILITIES:

➢ Adherence to SYKES policies on ethics and integrity.
➢ Directs, receives calls and provides timely, positive and professional phone management service
➢ Greets vendors, customers, job applicants, auditors, and other visitors while projecting a positive professional impression.
➢ Issues visitor, contractor, vendor & temporary badges when required.
➢ Coordinates the receipt and distribution of mail, faxes, and deliveries.
➢ Retrieves requests from voice mailboxes and directs appropriately.
➢ Provides clerical support as needed by filing, faxing, scanning etc. as necessary.
➢ Facilitates site wide and or specific communications to various levels of the organization via phone, email, etc.
➢ Ensures security compliance of building access and escalated situations are communicated to the Site Director or HR Manager based on the situation at hand.
➢ Assembles materials for special projects.
➢ Assists with new hire orientation paperwork and other HR related administrative work as necessary.
➢ Schedules interviews and communicates interview schedule in advance to interviewers and candidates.
➢ Maintains neat and professional physical appearance of lobby area.
➢ May perform other additional duties and responsibilities as assigned.

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