Recruiting Manager in Morristown, TN at Sykes

Date Posted: 2/13/2018

Job Snapshot

Job Description

This position is responsible for providing leadership, consultation, and expertise in call center-based recruitment and related support-personnel recruitment to meet strategic and tactical hiring requirements established by Business Partners/Hiring Managers while ensuring alignment with Organizational Goals to identify, select, and retain top talent. Manager will perform full lifecycle recruiting and maintain relations with hiring managers, candidates, and employees while guiding hiring managers and candidates through the SYKES selection process.


  • Adheres to SYKES policies on ethics and integrity.
  • Provides leadership, direction and support for the successful design, implementation, strategic management, and tactical management of all major programs related to employment branding, sourcing, candidate assessment, selection and hiring.
  • Tracks and uses key metrics to drive continual improvement regarding recruitment decisions, to ultimately improve the quality of hire.
  • Provides personal, “hands-on” involvement, direction, coaching, and support – and be accountable for -- all recruiting initiatives.
  • Proactively develops candidate pipelines through traditional and innovative sourcing methods, including social media avenues and any emerging technology-based methods.
  • Researches and maintains updated database of sourcing and recruiting methods used by successful competitors and other companies involved in recruiting from the same talent pool.
  • Ensures compliance with established recruitment and hiring procedures, including Human Resources and EEO/Diversity policies.
  • Directs the implementation of multiple sourcing strategies to attract competitive candidates; stays abreast of trends and innovative recruiting techniques to be competitive in state-of-the-art recruiting practices
  • Proactively enhances candidate pipeline effectiveness through systematic development of industry and community relations.
  • Meets regularly with stakeholders to listen to input and discuss ways to improve all aspects of the programs and processes.
  • Coordinates employment offer development with internal professional staff and extends and negotiates employment offers to candidates.
  • Develops highly effective recruiting team to ensure all recruiting requirements are met consistently and effectively.
  • Participates in special projects/recruiting initiatives as needed (Attrition/Attendance, Employment Branding, ATS Implementation).
  • May perform other additional duties and responsibilities as assigned




Bachelor’s Degree required with three or more years’ recruitment experience and two or more years of management experience in a high volume, fast-paced environment; or any equivalent combination of related training/education and experience required. Previous experience in a call center/BPO industry a plus.

Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Previous experience handling high volume and union labor hiring; works effectively under pressure and tenacious in meeting deadlines.

Demonstrated ability to recruit at all levels (call center agents to exempt positions).

Strong ability to establish, manage, and maintain client relationships.

Demonstrated ability to develop and implement recruiting plans, including employer promotion in the marketplace, placing postings and advertisements, candidate management, and interview process management.

Experience managing and prioritizing multiple searches, projects and client relationships.

Excellent communication skills, both written and verbal, used to effectively communicate with a diverse range of people and unique situations and influence processes at various levels.

Able to effectively work cross-functionally and gain consensus when needed.

Strong consulting skills and demonstrated ability to work in a team environment, as a team leader and member.

Strong commitment to continuous improvement.

Hard working, highly motivated, self-starter. Motivates others with his/her personal dynamics.

Ability to build reporting tools, analyze data and influence the business utilizing solid metrics and information.

Possession of strong analytic skills with ability to create, measure, and scale the right workflow between candidates, hiring managers, and the recruiting.

This job description describes the general nature and level of work performed and is not an exhaustive list of all responsibilities, duties or requirements.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and/or listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.


Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.


The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position.


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