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Recruiting Manager in Montgomery, AL at SYKES JOBS

Date Posted: 4/17/2019

Job Snapshot

Job Description

This position is responsible for providing leadership, consultation and expertise in call center-based recruitment and related support-personnel recruitment to meet strategic and tactical hiring requirements while ensuring alignment with organizational goals to identify, select, and retain top talent.

  • Provide leadership, direction and support for the successful design, implementation, strategic management, and tactical management of all major programs related to employment branding, sourcing, candidate assessment, selection and hiring; supported by relevant, meaningful and regularly updated metrics.
  • Provide personal, hands-on involvement, direction and support and be accountable for -- all recruiting initiatives.
  • Proactively develop candidate pipelines through traditional and innovative sourcing methods, including social media avenues, job fairs and any emerging technology-based methods.
  • Research and maintain updated database of sourcing and recruiting methods used by successful competitors and other companies involved in high volume recruiting.
  • Create tools for the Regional Operations teams to perform sourcing and recruiting functions; and provide appropriate coaching and counseling.
  • Align Talent Acquisition strategies with sourcing and recruiting strategies
  • Translate Talent Acquisition strategies into an adapted Regional action plan and provide support and training to on-site recruiting resources.
  • Design, lead and manage the relationships, operations and performance of existing and future site-level, and Regional Recruiters and put audit recruiting processes in place.
  • Proactively enhance candidate pipeline effectiveness through systematic development of industry and community relations.
  • Meet regularly with corporate leaders, Regional leaders and hiring managers to listen to input and discuss ways to improve all aspects of the programs and processes.
  • Establish pre-employment process for sites and clients and coordinate employment offer development with internal professional staff and extend and negotiate employment offers to candidates.
  • Travel as needed, up to 25% of time, including trips scheduled, at times, with short notice.
  • Develop highly effective recruiting team to ensure all US recruiting requirements, both management and non-management, are met consistently and effectively.
  • May perform other projects, additional duties and responsibilities as assigned by management.
  • Bachelors degree required.
  • Seven plus years of large-scale, high-volume recruiting management experience required, preferably within a call-center environment
  • Has proven history in leading high-performing recruiting teams.
  • Judgment, intelligence, and sensitivity; exercised in concert at all times to meet the needs of individuals, groups and the company.
  • Project management skills; including the effective use of metrics, project planning, professional and technical judgment, and analytical and reporting skills.
  • Oversee resources to accomplish multiple objectives in a demanding, fast-paced, results-oriented environment.
  • Proven results-oriented, relationship-building skills and expertise in partnering with customer groups ranging from Executive Leadership to rural, non-business oriented community members.
  • Knowledge of relevant laws and regulations in U.S. employment jurisdictions and ability to quickly recognize and acquire knowledge needed in non-U.S. employment jurisdictions.
  • Strong and effective written and verbal communication skills;with ability to recognize and exercise appropriate style and levels of communication for customer groups ranging from Executive Leadership to rural, non-business oriented community individuals and groups.
  • Genuine empathy for individuals at every stage of the recruiting process.
  • Ability to multitask continuously; especially across multiple projects, different locations and extremely diverse position levels.


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