Retail Customer Service - Seasonal - Work at Home in Concord, NC at SYKES JOBS

Date Posted: 7/23/2019

Job Snapshot

Job Description

Work at Home - Seasonal Retail Customer Service


 


Looking to earn extra money to pay for holiday bills?

We’re looking for SEASONAL people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues.  You will be providing support to customers of a nationally known online retailer.  You will be doing order support, product selection guidance and troubleshooting, all while maintaining a strong brand presence with all customers.  Your goal will be to satisfactorily resolve the customer's need at the end of each interaction.   

This program will ramp down end of December to mid January.
Most shifts are evening and weekends.
Opportunities for incentives
  


REQUIREMENTS FOR THIS PROGRAM:



  • Telephone land line with NO features

  • Own computer windows 7, 8, 8.1 or 10 only (No MAC's)

  • USB Headset

  • Corded phone and Corded phone headset


People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers.    
 Primary Responsibilities
 •Answer back to back calls and resolving issues
 •Build a strong relationship with your customer 
 •Resolve the problem quickly and ensure situation does not escalate
 •Speaking clearly and with empathy in both positive and negative situations
 •Resilience◦When you get stressed, are you able to maintain your neutral point of view?
 •Administrative Skills◦Are you organized and efficient?  


 If the answer to these questions is yes, then come find out why SYKESHOME has been the employer of choice for so many people who want to transition their career from the office to their home!   

Job Requirements


General Qualifications



  • 18 years of age or older

  • Legally authorized to work in the United States

  • High School Diploma or Equivalent

  • Speak on the phone and use a computer

  • Empathize and be friendly with people you’ve never met

  • Use logic and solve problems

  • Be part of a team


Desired qualifications, skills and experience


 


 



  • Customer Service Background


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