Sales and Customer Service Specialist - Greenwood, SC in Greenwood, SC at Sykes

Date Posted: 6/1/2018

Job Snapshot

Job Description

Are you ready to join a global team of more than 55,000 amazing SYKES team members who focus on serving and helping our customers and each other? Then SYKES Greenwood is looking for a sales professional like you!

In this fast-paced sales environment, you'll be taking the first step in creating what could be your lifelong career, or maybe this is a step in your journey for the next few years. Either way, you will gain valuable skills and work experience that will help you become a better and more talented professional.

As a member of our Call Center team, you'll learn all about our customers' wants, interests, and needs, before connecting them to products and solutions that make it all possible. At SYKES, we put our customers first and strive to ensure each and every call provides a fantastic customer experience. We truly enjoy helping people, and know you do too!

We love our employees and our customers! We want you to be excited about being at work and providing solutions. Our customers rely on us to solve their problems.

General Essential Functions:

  • Answer incoming customer/client requests or inquiries concerning products, services, billing, equipment, claims, and report problem areas. No cold calling.
  • Speak confidently and always offer an upsell to the customer.
  • Make recommendations according to customer's needs on features, accessories, upgrades, and options
  • Maintain a working knowledge of all client products, services, and promotions
  • Provide exceptional customer service to all customers
  • May be required to work in multiple systems and utilize multiple screens to find information and solve problems
  • Utilize automated systems to initiate and complete service orders, and utilize operational systems to process purchases of products and services
  • Important to note - most schedules require afternoon/evening hours and one or both weekend days

Requirements:

  • Previous sales experience a plus
  • Previous call center experience a plus
  • Previous customer contact experience a plus
  • Utilization of computer key board, mouse, and multiple screens
  • Must be able to type 25 words per minute
  • Responsibilities include, but aren't limited to, credit/inbound, activations, customer service, sales, fraud protection, and other duties

SYKES offers you:

  • Earn up to $11.75 plus sales incentives!
  • Full time work hours
  • Consistent work schedules (so you can plan your life)
  • Tuition reimbursement
  • Medical benefits
  • Inbound calls only (no cold calling)
  • Performance and sales incentives
  • Career advancement opportunities
  • Paid training

SYKES Enterprises provides support to Fortune 500 companies and we operate worldwide. To get to know us a little better, click here.

For additional questions or concerns, please reach out to our Regional Recruiting manager at: kristin.mansell@sykes.com

Not the job for you? You probably have friends or family who might be interested, so please feel free to send them the link to this job opportunity!

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