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Senior Director Global IT Infrastructure Cloud in Tampa, FL at SYKES JOBS

Date Posted: 4/17/2019

Job Snapshot

  • Employee Type:
  • Location:
    Tampa, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

This key position is responsible for directing the full life cycle of major IT infrastructure engagement delivery work across a dynamic global infrastructure footprint. This includes providing detailed strategic planning for technology and organization roadmaps.


  • Adheres to SYKES policies on ethics and integrity.
  • Provides thought leadership for the fundamental transformation of the entire IT infrastructure organization in process and cultural evolution to support key digital transformation objectives.
  • Provides experience and thought leadership in transformation concepts such as infrastructure as a product, work flow transformation, agile infrastructure process, qualitative cost of delay, etc.
  • Directs the department’s approved business plan, including the budget and staffing plans.
  • Provides support and direction for designs, standards, policies, benchmarks, and guidelines for the infrastructure now and in the future (maximizing availability, supportability, security, and operability) relative to:
    • Enterprise Architecture
    • Cloud Operations Engineering
    • Systems Engineering
    • Infrastructure Maintenance Contracts
  • Provides leadership in maintaining a culture of continuous process improvement.
  • Drives the development and maintenance of detailed cloud adoption strategies.
  • Develops and maintains cloud governance documentation that covers all technical and financial elements of cloud deployments. Educates IT and non-IT resources on the cloud governance components and ensures that these items are enforced for all cloud deployments.
  • Directs and drives engineering processes and end execution for hybrid cloud, multi-cloud, and cloud agnostic deployments.
  • Interacts and collaborates with IS departments to execute complete Agile development processes covering execution across IS and IT infrastructure.
  • Provides thought leadership and guidance on the application of Agile process to infrastructure projects and teams.
  • Directs and provides guidance on the implementation of processes and technology related to items such as infrastructure as code, programmability, automation, and orchestration.
  • Provides design and engineering leadership in containerization strategies and application layering.
  • Directs engineering and management staff on all aspects of SOX and PCI compliance including detailed process flows, compliance governance, and automation of compliance tasks.
  • Ensures processes are in place for complete documentation of technology environment to remain current, including detailed information on support of business plans and objectives.
  • Oversees and provides guidance on plans to ensure that all business-enabling technology within the company is reliable and of sufficient capacity to meet business needs and that projects align with the stated company business strategy.
  • Reviews client contracts and works with IT Operations, Operations, and Sales to implement client infrastructure architecture. Maintains current working knowledge of client base and associated technology solutions.
  • Supports Sales team in client presentations and RFP/MSA reviews relative to technology components.
  • Provides management and technical leadership in resolving design/development issues and ensures effective coordination between all IT functions and other departments.
  • Verifies quality assurance efforts of infrastructure and associated quality metrics, benchmarks, and guidelines.
  • Provides recommendations on architectural changes and design enhancements to the infrastructure to improve reliability and performance, reduce cost, and anticipate Company growth.
  • Creates / updates policies, procedures, and documentation to adapt to new technologies and business requirements.
  • Coordinates and acts as liaison with vendors and business partners of various organizations to procure equipment and services related to technology systems.
  • Maintains detailed knowledge of company standards and the overall local, regional, and global infrastructure environments.
  • Performs ongoing oversite of technology fine tuning, upgrades, and enhancements to optimize performance, availability, stability, and security.
  • Responsible for performing frequent network trending and analysis and making recommendations and changes accordingly to maximize performance and minimize costs.
  • Staff Management and Development:
    • Establishes support guidelines and outlines roles and responsibility.
    • Directs contributions from multiple engineering and support teams in a matrix, international organization, including goals and objectives management, guidance, assessment, and feedback.
    • Oversees leadership and technical development (i.e., continuous improvement) of IT staff to maintain pace with technological and organizational progress.
    • Travels to international sites as appropriate to provide guidance and manage resource efforts.
  • May perform other additional duties and responsibilities as assigned.


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