Sr Director, Global HRIS in Tampa, FL at Sykes

Date Posted: 4/3/2018

Job Snapshot

  • Employee Type:
  • Location:
    Tampa, FL
  • Date Posted:

Job Description

This position is responsible for creating and maintaining the SYKES strategic HRIS roadmap. This includes but is not limited to directing the research, analysis, and selection of Human Resources technology and systems, the alignment of HRIS systems with other business applications, and implementation and maintenance of HRIS and HR processes. This role needs to understand business needs by collaborating with senior leadership, peers and business leaders to determine business requirements and to work collaboratively to create a systems environment that enables the HRIS to execute on strategic and tactical goals.


  • Adheres to SYKES policies on ethics and integrity.
  • Creates integrated Global and Regional HRIS roadmaps and strategies to facilitate short- and long-term planning necessary for accurate and reliable (secure, compliant, etc.) HR systems that support the Company’s business objectives.
  • Directs the development, timely and cost-effective implementation, and maintenance of HR systems to meet the organization's needs and objectives.
  • Directs the research, evaluation, testing and selection of hardware and software needed to achieve the department and organization' goals.
  • Ensures that Global HRIS is a strong advocate for and partner with Regional HR efforts when required to interact with other groups across the company (e.g., IT/IS, Finance, Operations).
  • Leads Quarterly HR Technology Reviews with each Regional HR lead to help ensure alignment of HRIS technology plans and increase awareness of global HRIS activities.
  • Leads development and maintenance of a technology framework (e.g., process, methods) that facilitates global data reporting.
  • Directs the analysis and evaluation of existing and proposed HR systems including time, costs and resource estimates to accomplish desired applications. Provides insight and prioritization input to key stakeholders.
  • Where applicable, directs ongoing data analysis, ad hoc reports preparation and material presentation for executive audiences including quarterly dashboards. Identifies business challenges through data analysis to influence change.
  • Where applicable, ensures internal database files and tables are maintained, and ensures solid repeatable processes are in place to identify and produce custom reports to meet the requirements of company management and employees.
  • Ensures the necessary training plans are in place to meet training needs of end users for current and new systems.
  • Identifies and drives adoption of HRIS operating standards to ensure the HR infrastructure supports the Company’s business objectives.
  • Proactively manages vendor relationships that support functional HR and HRIS initiatives. Regularly analyze vendor proposals to identify partnerships for the HR technology organization as well as fiscal impact to the business.
  • Creates and maintains “master” listing of all HR technology related applications and contracts. Proactively tracks contract terms and ensures logical decommissioning strategy in place to include time, data conversion and resource components.
  • Allocates team resources to Corporate and Regional HR technology initiatives as needed and according to the services of the Global HRIS team.
  • Builds and maintains collaborative relationships directly with Corporate and Regional HR leaders to ensure sufficient communication and support of HR technology plans and projects.
  • Directs HRIS Change Management including communications and training work related to system implementations to drive behavior changes and adoption.
  • Directs the HRIS team and recruit, develop and retain top talent in the HRIS organization.
  • Stays current with HR industry and HR technology trends, evaluates options against business requirements and makes recommendations to management that improve existing business processes and systems.
  • May perform other additional duties and responsibilities as assigned.








       None          Yes (See “General Management Duties and Responsibilities” addendum)


Bachelor’s degree required, Masters preferred. 10+ years related HRIS and data analytics experience including management responsibility required; or any equivalent combination of education and experience.  

Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Strong business partner with demonstrated capacity for strategic thinking and tactical execution.
  • Established track record of implementing successful development programs and processes that have contributed to organizational/business success; big system implementation experience.

  • Proven track record of leading the selection and implementation of HRIS technology which resulted in positive financial impacts to the business, positive transformation of the HR function and positive employee experience for the workforce.

  • Ability to develop and maintain excellent relationships with internal and external clients at all levels of the organization with sensitivity to the diverse cultures within SYKES.

  • Strong technical background and knowledge of core systems, ATS, LMS, Integration, middle ware, social communication platforms and analytics.

  • Strong project management focus and the ability to manage several large-scale projects with overlapping timeframes.

  • Excellent organization, project and time management, prioritization and communication skills

  • Strong vendor management skills and capabilities and understanding of the implications of contracts, SLA’s, etc.

  • Strong knowledge of HR systems, governance, employment law, compliance and policy development and implementation.

  • Excellent analytical and problem-solving abilities.

  • Demonstrated people management skills with ability to motivate and develop staff.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and/or listen. The employee frequently is required to sit.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.


Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer.  SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.


The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position.


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