Sr. Systems Engineer in Ottawa at SYKES JOBS

Date Posted: 8/15/2019

Job Snapshot

Job Description

SUMMARY
Great opportunity to work remote in Canada...you will be working EST, however, can live anywhere

This position designs, implements, and maintains complex infrastructure in a SAN environment with respect to access methods, access time, validation checks, organization, security, documentation and statistical methods. This position is directly involved with the design of the systems and works with user community to develop requirements. 


ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Adheres to SYKES policies on ethics and integrity.
  • Incident Management Level 3 – Provides support to include resolution and re-engineering.
  • Server/Application Administration - Validate requirements; administration for Microsoft Windows environment, support of virtual desktops, and prepares to change implementation documents. Analyzes user issues on production systems in order to facilitate improvements. Supports production, test and training environments.  Develops technical specifications for procurement of systems, equipment, and services for systems
  • Server/Application Documentation - Documents all areas of the systems, including which clients are accessing which applications, databases, and system security design.  Works with the   Business continuity manager on creating and updating system disaster avoidance/recovery plans.
  • Change Administration – Acts as a key participant in Change Implementation Management (CIM)          and submits change control documentation in accordance with SYKES standards.
  • IT Physical Asset Management - Responsible for IT asset management for SAN systems and provides reports to management and the Sykes Asset Manager in accordance with SYKES standards.
  • Software Compliance - Responsible for software compliance issues and provides monthly reports to management and the SYKES Asset Manager.
  • May perform other duties as assigned.

Job Requirements

EDUCATION and/or EXPERIENCE
Bachelor’s degree in Computer Science or Communications Engineering. 5 to 7 years related experience and/or training, or equivalent combination of education and experience.
  • Microsoft Certified Solutions Expert (MCSE): Server Infrastructure
  • Solid understanding of VmWare 5.0/6.0 environments
  • Advanced knowledge of Terminal Server / Remote Desktop Services.
  • Strong analytical and diagnostic skills for systems
  • Advanced knowledge of Active Directory and Windows 2012 or higher
  • Advanced knowledge of Exchange 2016
  • Familiarity with Cloud-hosted solutions (CaaS, StaaS, IaaS,etc)
  • Advanced knowledge in data management (SAN-based storage platforms, SAN fabric, capacity and performance management)
  • Knowledge of Linux operating system
  • Strong written and verbal skills
  • Proficient use of Microsoft Office
  • Familiarity with IT Compliance and Regulatory Standards (PCI, SOX, etc)

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