Sykes Seasonal Customer Support Agent Healthcare/Insurance in Wise, VA at SYKES JOBS

Date Posted: 10/7/2019

Job Snapshot

  • Employee Type:
    Seasonal/Temp
  • Location:
    Wise, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/7/2019

Job Description

Category Customer Service
Schedule Full-time
Description:
Position Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
  • Provide assistance to members and/or providers regarding website registration and navigation
  • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
  • Process written customer correspondence and provide the appropriate level of timely follow up
  • May coordinate member transportation and make referrals to other departments as appropriate
  • Maintain performance and quality standards based on established call center metrics including turn-around times

    Foundation Care:
    Ensure pharmacy orders and invoices are distributed appropriately to patients and physicians; input patient information into Customer Relationship Management application (CRM) and manage patient billing services
  • Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
  • Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction
Qualifications:

Education/Experience: High school diploma or equivalent. 1+ years of call center customer service experience, or 2+ years of customer service experience, preferably in a healthcare or insurance environment

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