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Workforce Director in Tampa, FL at SYKES JOBS

Date Posted: 5/18/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Tampa, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/18/2019

Job Description

GENERAL PURPOSE: This position is responsible for directing multiple teams, meetingoverall operational and financial goals and has responsibility for thegrowth of existing programs through consistent delivery of operationalperformance excellence. This position is responsible for cost managementaligned to business strategy and operational performance includingresponsibility for client and internal interactions related to strategicplanning, service delivery and profitability. In addition, this positionfocuses on strategic long-term staff planning, accurate forecasting,scheduling services, and real time management support to Operationswhile driving employee satisfaction as well as operational performancewithin the overall WFM organization and financial efficiencies for SYKES overall.

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